AGREEMENT
By purchasing from Zoè Delautre Art you automatically agree to our
Terms & Conditions below.
PROCESSING & SHIPPING
All orders are shipped using the U.K. Royal Mail Postal Service.
Shipping costs are calculated so that all orders are sent using a signed for
and/or tracked service. The customer will be provided with a tracking number
once their order is shipped so that they can check for updates on their order.
All U.K. based orders are shipped using a signed for service with an
estimated delivery time of 1-3 working days.
International orders are shipped using a signed for and/or tracked
service (depending on delivery options available for each country) Delivery
time will vary depending on country of order, please allow 1-4 weeks for
delivery of international orders. Please don't hesitate to contact us directly
before placing your order if you would like to know an estimated delivery time
for your region.
International orders may be subject to import and tax duties.
Additional charges will be the customer’s responsibility. Zoè Delautre Art has
no control over these additional charges and accepts no responsibility for additional
overseas costs.
Some of our products, such as giclée image reproductions, are printed
on demand once order is placed. Please allow 2-3 working days for the order to
be printed and packaged before being shipped.
Customers must provide Zoè Delautre Art with any necessary delivery
instructions for their order.
Orders are sent to the delivery address provided to Zoè Delautre Art by
the customer. Customers must ensure they provide Zoè Delautre Art with the
correct delivery information.
If a shipping cost for your region can't be calculated please contact
us directly and we will send you a quote.
For general enquiries or for any queries regarding your order please
email:
LOSS & DAMAGES
Customers must notify Zoè Delautre Art immediately if their order
arrives damaged or is lost in transit by the delivery service.
If a customer receives their goods damaged by the delivery service, the
customer must keep the product(s) and packaging and provide Zoè Delautre Art
with evidence of their damaged order (i.e. pictures) Zoè Delautre Art will
contact the delivery service provider to claim compensation for the damages.
Customers are not required to return to Zoè Delautre Art any damaged
items they receive.
If a customer’s order is lost in transit by the delivery service the
customer must notify Zoè Delautre Art immediately. Zoè Delautre Art will
contact the delivery service provider to claim compensation for the lost items.
Zoè Delautre Art will refund customers, including shipping costs, after
they provide evidence that their order was lost or damaged in transit by the
delivery service.
Zoè Delautre Art takes great care to ensure that all orders are shipped
safely packaged and will not send to customers any damaged products.
EXCHANGES & RETURNS
Customers can cancel their order within 14 days of receiving the goods
and have another 14 days to return them from the date they've made the
cancellation.
We will refund customers including the cost of original shipping,
within 14 days of receiving their cancelled order. The cost of return shipping
will be the customers' responsibility and will not be refunded by the seller.
Customers can also request an exchange of the item they purchased for
another item of the same category and same price (i.e. another giclée print of
same price)
The customer can request an exchange within 14 days of receiving their
order, and they must return their original order within 14 days of their return
request being accepted. An exchange item will be sent to the customer within 14
days of receiving their return.
The customer must use a tracked delivery service to return their order
and provide Zoè Delautre Art with proof of post in all cases, in order for us
to complete a full refund.
Please ensure that the goods are safely packed and in their original
protective wrapping before returning. Returned items must be undamaged and with
no visible signs of use. It is the customer’s responsibility to ensure that the
products are returned safely and undamaged.